best of wales cancellation policy

We aim to provide a high level of customer service and want all of our guests to be completely happy with their holiday. Contract of Hire: the legally binding contract between the Hirer and the Owner for the provision of the Property for the purposes of the Booking and related services. In rural areas please be tolerant of the sounds and scents that you may encounter, they are all a part of the countryside experience! Our Team  have different interests so we can advise on restaurants, coffee shops, walks, cycling/ MTB, golf etc. If you book with us online, we will acknowledge that we have received your booking and then send a separate written Confirmation of Booking by e-mail to the e-mail address you have provided. Owner: the owner of the Property which is the subject of the Contract of Hire. Take care to follow instructions for operating electrical appliances, if they are different from the ones you use daily. Please note that BW has the authority to act on the Owner’s behalf to resolve any dispute, but BW is not liable if one or both parties are dissatisfied with the outcome. It felt like home and was very convenient for Abersoch and the beach. Time Zone: GMT Currency: Pound Sterling National Day: St David’s Day, 1 March National symbols: The dragon, daffodil and leek are three of a number of national symbols. You are not permitted to leave pets unattended at the property at any time and some Owners will require that pets remain on the ground floor and off furniture at all times – this will be stated in the brochure or on the website property page if applicable. Before your holiday, we will provide directions, a map and contact details for the property owner. This was our second visit this year and many thanks for the help from Best of Wales, first rate as always, Thank you for helping to plan my surprise, the champagne and chocolates were just perfect. In addition, whilst properties may be described as non-smoking or no pets, this cannot be and is not guaranteed. Deposits can be paid by debit card or credit card, BACS transfer or cheque. The Hirer undertakes not to contact the Owner for any reason other than to deal with queries in relation to the Property which BW has not been unable to deal with or, alternatively, if requested to do so by BW. By making any Booking with us, you confirm that you accept these terms and conditions and agree to comply with and be bound by them. The specific Disabled Friendly properties are designed to help our disabled guests enjoy their holiday. So long as the Owner/BW is acting reasonably, the Hirer will not be entitled to a refund in relation to a change in arrival or departure times. METHOD OF PAYMENT. Property: the holiday accommodation made available (subject to these terms and conditions) to the Hirer for use for the purposes of the Booking. A link to our privacy policy can be found here, and you can unsubscribe from marketing at any time. Other than in relation to any liability which it is not possible to exclude at law, the Owner’s and BW’s liability for any claims arising out of or in relation to the Contract of Hire is limited to the amounts paid by the Hirer pursuant to the Contract of Hire. Here are the details of the Terms and Conditions including our Cancellation policy. The Owner/BW’s description of a property shows what amenities that property has but generally does not state what is not in the self-catering property. In recent years we have posted our best inward investment figures for many years. About sharing. to obtain a refund of the amount already paid for the Booking (after deducting any administrative charges that apply to a Booking, such as the booking fee). Join our mailing list to keep up to date on all our special offers, latest properties, news and events. Guest Price: the total price payable (which includes VAT, if applicable) by the Hirer for a Booking, comprising the property rental plus a booking fee and any additional charges that may apply to that Booking (e.g. These reduced price holiday cottages are very popular and may not be available tomorrow or even in a few hours - please book now to avoid disappointment! Policies, plans, reports, standards and guidance on autism spectrum disorder. Further, neither the Owner nor BW will be liable to you, any member of your party or person visiting the Property during the period of your hire of it for any events outside the Owner’s or BW’s reasonable control, such as the breakdown of domestic appliances, plumbing, wiring, temporary invasion of pests, building works at adjacent properties, damage resulting from exceptional weather conditions or other unforeseeable circumstances or any Force Majeure Events. Prince of Wales Queen’s Landing Pillar and Post Millcroft Inn & Spa Inn On The Twenty Jordan House Moffat Inn Back ... To view our cancellation policy click here. for 22.5 hours per week (equivalent to up to £27,000 p.a. In the unlikely event that you have any issues with your accommodation, please get in touch with us as soon as possible during your stay so that we can do our best to put it right. We recommend that all guests consider taking out a travel insurance policy, which may provide cover in the event of a cancellation. All of our properties are 4 or 5 star, as graded by Visit Wales. Cardiff’s best shopping centres are all a short walk away, while the passionate fans at the Principality Stadium are within earshot of our roof terrace, so you can hear their roar on match days. In Scotland, regulated peak fares usually increase by July RPI (which would mean a 1.6% rise in 2021) while regulated off-peak fares usually […] A link to our privacy policy can be found here, and you can unsubscribe from marketing at any time. Join our mailing list to keep up to date on all our special offers, latest properties, news and events. Where Wi-Fi is an advertised facility, please note that its provision is subject to availability and network conditions. There are several major Food Festivals throughout the year in Wales -  they provide an opportunity  to sample local award winning specialities. Each property has detailed information on the website, about shops, restaurants, beaches and local attractions. HOUSING POLICY OFFICER Up to £16,200 p.a. Cancellations within 72 hours of arrival are subject to one night’s room and tax charges, and possible additional charges as they may apply to special packages or promotions. Children in Wales reserves the right to alter event programmes at any time. All damages and breakages are the legal responsibility of the Hirer and should be reported immediately and before the end of the holiday. Force Majeure Event: means (i) any event or circumstance not within a party’s reasonable control including, without limitation, acts of God, flood, drought, earthquake or other natural disaster; epidemic or pandemic (if so categorized by a national or international health organisation), terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations, nuclear, chemical or biological contamination or sonic boom, any law or any legally enforceable action taken by a government or public authority, which affects (directly or indirectly) the ability of the relevant party to perform a contractual obligation, collapse of buildings, fire, explosion or accident, or any labour or trade dispute, strikes, industrial action or lockouts and (ii) any binding legislation or law passed by the UK government or a UK public authority as a consequence of any of the events listed in (i). not a negotiated rate, a member rate, an offer applicable to only part of your stay or an offer which requires a credit card number or code to see. The contract is for the hire of the Property for holiday purposes only. However, we do not provide linen or bedding for cots. No refunds can be made after this date, although substitutions can be made. The Owner/BW reserves the right to repossess the Property at any time where you or any member of your party has caused damage, and in such circumstances the Owner/BW shall not be liable to make a refund of any remaining portion of the Guest Price. The Owner/BW reserve the right to refuse admittance or to require proof of someone’s age if either believe that this restriction has been breached. Covid: New coronavirus strain ‘in every part of Wales’ Xinjiang forced labour concerns threaten to derail China’s investment deal with EU. At the Hirer’s written request, BW shall provide the name and contact details of the applicable Owner. Here’s what’s happening in the rest of the UK: Scotland – regulated fares usually rise by different amounts. Topics: Information. Flush with funds in Covid times: Indian companies mop up close to Rs 10 lakh cr in 2020 ‘SNL’ introduces its new Joe Biden. Some of our properties, particularly in remote areas, may have a private water supply from a spring or well water, which is regularly tested. Not all properties will have a suitable and safe place to charge vehicles, so it is recommended you check prior to finalising your Booking if this is an essential requirement. You can always speak to a member of staff that has visited a particular property. The assessment begins with the property exterior, then each room in the property is assessed for equipment, facilities and cleanliness. Below you will find self catering cottages with up to 30% off their normal rental price. Please do not make any other travel arrangements until BW have issued you with a written Confirmation of Booking. The balance of the Accidental Damage Deposit will be returned to you within 7 working days of the departure date. The Privacy Policy also details your rights and how to contact BW in relation to any data protection queries. Please consider the environmental impact and turn off all lights etc when leaving the property. Figures show less than 1.5% of … Policy and strategy. You might like to watch the sunset over Cardigan Bay and spot dolphins. Fantastic, been recommending to friends and family and we want to make a return visit. The lower price must be viewable by anyone prior to booking and bookable by anyone, i.e. In the event of such a cancellation, or in the unlikely event that the Owner is forced to cancel the Booking due to circumstances or events outside their reasonable control, the Hirer will have the choice of the following options: The Hirer will have to contact BW in order to access these options. That means you can see the stars more clearly, but bring a torch just in case. Play now. There may be less street lighting as areas of Wales have been awarded the special Dark Sky status. Wales is an outward-looking, globally trading nation. At all times your data will be held securely and protected in line with BW’s obligations under UK data protection legislation. In the event of any dispute between parties it shall be referred to the jurisdiction of the courts of Wales and England only and any actions shall be heard in the court for the area in which the property is situated. to transfer the Booking to a later date and/or another property free of any administration charges, subject to availability - the Hirer will have to pay any difference in price if the cost of the new booking is higher or be reimbursed the difference if the cost of the new booking is lower; to request a voucher with a redemption value equal to the amount previously paid for the Booking - the voucher terms and conditions will be available to the Hirer before they make their choice under this clause; or. As this unpredictable situation develops, the health and safety of our customers is our highest priority so please check back to this page regularly for the latest update on our policies. If you’ve bought life insurance, the cooling-off period is 30 days. Help home > About the coronavirus outbreak (COVID-19) About the coronavirus outbreak (COVID-19) We’re continuing to review our policy in line with the World Health Organisation and government guidelines. Our businesses trade across the world and in 2016 exports from Wales were worth £14.6 billion. You may want to cancel an insurance policy if you have just bought it and have changed your mind. Tel:  01650 511 101 . Canceling an activity 30 days after the reservation was made will incur a $15 fee (per confirmation number) Canceling a room with activities included will incur a $20 fee (per confirmation number) Changes to your departure date made after you have stayed your first night will result in a $30 early departure … The deposit paid on the Booking is always non-returnable (subject to clause 16). We are passionate about its language, culture and amazing scenery. Further, even if BW are not able to re-let all or part of the period booked, BW may (depending on your reason for cancellation), at its sole discretion, refund you all money you have paid for your Booking less the booking fee (if applicable) and a handling charge of £90. Stay near the Swansea Train Station and M4 motorway within moments of some of the most compelling attractions in Wales, including Swansea University, Swansea Beach and football matches at Liberty Stadium. If there are any issues during the holiday, the first step is to contact the property owner and then Best of Wales, if we can be of further help. You might be covered for cancelling a trip if you have travel insurance - check your policy or contact the insurance company if you’re not sure. BW accepts no responsibility for personal injury to, or death of, any guests, or loss of or consequential loss or damage to their property, or for other matters over which BW has no control, except to the extent such personal injury or death is caused by the negligence or wilful default of BW. You can experience Wales’ proud musical traditions at the Wales Millennium Centre, and catch gigs at St. David's Hall, moments from our front door. OK. We'd Like to Hear from You By answering six questions we'll give you the chance to win £500. It is your responsibility to check your e-mails regularly and to let us know about any change to your e-mail address. Seasons. This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved. The Owner/BW reserve the right to refuse or revoke any bookings from parties that may in their opinion (and at their sole discretion) be unsuitable for the Property concerned. Cheques should be made payable to Best of Wales with the booking reference written on the back. In the event the Hirer does not have phone reception at the location where they are staying, the Hirer must make reasonable efforts to make a call from a nearby public telephone, send us an e-mail or visit our office. The reasonable costs of miscellaneous repairs to and/or replacement of and/or additional cleaning of furnishings, kitchen equipment, crockery, glass, keys, bedding and towels damaged or soiled otherwise than by usual wear and tear during the period of the Booking by you or other members of your party shall be payable on demand to BW who may also, at their discretion, refuse further bookings. Bookings of all holiday accommodation whether made by telephone, e-mail, in person, in writing or over the internet are accepted by Best of Wales (BW) acting as agent on behalf of the Owner on the following terms. Our property owners are a wealth of information, as well as the local tourist guides, which are available on line. If the Booking is made less than twelve weeks before the holiday commencement date, the full Guest Price will be required to be paid at the time the Booking is made. You, as pet owner, will be responsible for removing any evidence left by your pet and reimbursing the Owner for any damage caused. Due to the nature of last minute holiday cottage cancellations, we are able to offer some properties at a healthy discount. We are an established Award winning business based in Wales. These policies form part of these terms and conditions so please take the time to read them. The Owner/BW will do their best to ensure that the background heating is kept on sufficiently to compensate, even when the Property is empty. 4. If being active is for you, the Coastal Path offers 870 miles of  walks with stunning views. No refunds will be given if admittance has been refused for this reason. Any such information is provided at your sole request and discretion, and BW bears no responsibility for its accuracy or contents. Only one claim may be submitted per Booking. If you book by post or phone, we will send your written Confirmation of Booking to you by post unless you tell us at the time of booking that you would prefer it to be provided by e-mail. Share. Poets, singers and stars: Wales’ national anthem Evoking passion and pride the Welsh National anthem is key to Welsh identity. These booking terms and conditions include a number of defined terms as follows: Booking: a legally binding reservation for use of the Property, with a specified start and end date. 4.8% of the UK population. There is no charge for Debit or Credit Card payments. All of the properties are independently graded as a 4 or 5 star by Visit Wales Assessors, as part of the quality process. We have some fantastic deals on properties with some unexpected availability so do take a look and if any catch eye please do give us a ring on 01686 628200 and we should be able to arrange a short notice break for you! 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